Your Getting Started Guide to FACTS^SPACE
Megan Threlkeld
Administrator, FACTS Staff Posts: 6
FACTS Staff
Welcome to FACTS^SPACE!
Community Overview
In FACTS^SPACE you can explore discussions surrounding product solutions, find camaraderie in Birds of a Feather discussions, leave us your ideas in Product Feedback, and keep up to date with upcoming events!
Let's Get Started!
1 - Upload a Profile Picture 📸
- Update your Profile information with your picture, title, school, bio, etc. if you haven't already!
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2 - Discussions and Engagement 💬
Make a Post or Participate in a Discussion
To post a discussion thread or poll in the community, follow these steps:
- Navigate to the community in which you'd like to make a post
- Click the New Post button and choose whether you'd like to post a discussion or a
poll - Give your post a title
- Write your post
- Add tags, images, files, emojis, videos, or @ other users!
- Post your discussion or save it as a draft to post later
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Tips and Tricks for writing discussions
- Text Formatting - If you would like to format the text within your post, simply click the paragraph ¶ symbol next to the text box. You can add headings, lists, block quotes, and more!
- Mentions - If you would like to tag a user in a post, you can mention them by typing '@' and then their username. They will then receive a notification.
- Pictures & Files - Pictures and files can be added to posts by clicking the image or paperclip icon in the bottom left corner of the discussion text box. You can also copy and paste GIFs into discussion threads. How fun!
- Emojis - Emojis can be added to posts by clicking the 🙂 icon in the bottom left corner of the discussion text box.
- Videos - YouTube or Vimeo videos can be embedded into discussion posts by simply pasting in the video URL.
Community Engagement Tips and Tricks
- Mention other users - Use '@' before a username to mention someone else and they will receive a notification.
- Notification preferences - You are set up to receive a notification if someone mentions you or posts to a discussion thread that you've bookmarked. But did you know you can follow entire communities and product feedback pages? Simply click the follow button located underneath the New Post button in any community or product feedback page.
You can also manage all your notifications by clicking on your profile picture > account and privacy settings > notification preferences. From here you can decide what notifications to receive and how to receive them! - Email Digests - Be sure to scroll all the way down to the bottom of that notification preferences page and subscribe to our weekly personalized Friday email digests!
- Sharing Videos - Want to embed a YouTube video? Just paste the link in a discussion and our forum will embed the video for you!
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3 - Product Feedback 👩💻
Would you like to post an idea for a product enhancement or update? Leave us product feedback!
To post an idea, click "add Feedback or an idea" button on the page, assign your idea to a category, and then post. You will receive notifications if your feedback status is changed or if an official response is given.
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4 - Guidelines for Posting and Engagement in our Community 👩🏫
- Stay Relevant - Please keep your posts relevant to the community page you are on. It helps discussions and information remain easy to find.
- Be Kind - Please be respectful of others when you are posting. Let's keep our community friendly!
- Privacy - Please do not share any personal information or photos you wouldn't want the whole community to see. This includes screenshots of financial or student data from any of our systems. If you have a question that would reveal someone's PII, please direct that to your account manager.
- Appropriate Content - We strive to keep our community a safe, welcoming space for all. Posts containing hateful or illegal content, or offensive language will be promptly removed.
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If you have any questions or concerns, please reach out to us at factsspace@factsmgt.com!